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  • Change the default title or favicon

    07-06-2022 9:47 PM
    To change the default title, perform the following steps:1. locate ...
  • Troubleshooting Print Issues with the Universal Printer

    07-06-2022 9:52 PM
    Make sure the disks are correctly redirected in the remote session.  This can be checked in the local resources tab of the client generator.  You can also edit your connect...
  • Change default viewport width for mobile devices

    07-06-2022 9:53 PM
    Important notice: The following FAQ in changing effective viewportwidth only works in direct page view and won't work when ...
  • Disable RDP forwarding on HTML5 server ports

    07-06-2022 9:55 PM
    IMPORTANT NOTICE: disabling RDP forwarding on HTML5/Webserver server ports will stop the usage of RDP protocol...
  • How to improve RDP security when forwarding from 80/443?

    07-06-2022 9:58 PM
    ince HTML5 v7.10 version and higher the RDP traffic forwarding includes additional countermeasures against brute forcing attacks on own web ports even in scenario behi...
  • I have unused ghost printers in my control panel, what can I do?

    07-06-2022 10:02 PM
    When using only redirected printers on a Bsoft-App server, sometimes ghost printers can appear in the printer folders each time a user logs off. This can result in an overall downgrade of the server performance.To avoid thi...
  • Universal Printer - ERROR: undefined - blank PDF document

    07-06-2022 10:06 PM
    The user tries to print a local PDF document, and receives a blank pdf on page 1 and displays the following text in the page 2 : ...
  • Where to find settings.js?

    07-06-2022 10:08 PM
    By default the settings.js can be found inside folder *\Clients\www\software\html5\ where ...
  • Disable specific SSL(HTTPS) protocols or ciphers

    07-06-2022 10:10 PM
    This part describes how to disable specific SSL protocols or ciphers to increase potential security if you wish to disable as example TLSv1...
  • Error Message: Remote Desktop can't connect to the remote computer

    07-06-2022 10:12 PM
    This message may indicate that a network problem has occurred, please check the following : 1- Check the IP address of the server you are trying to access. The IP address (private or pu...
  • Load balancing & Failover - an error occurred while trying to retrieve your settings

    07-06-2022 10:17 PM
    If you get this error message: Load balancing & Failover An error occurred while trying to retrieve your settings (0-0). Please try again, or contact support....
  • How can I get a free valid SSL(HTTPS) certificate?

    07-06-2022 10:24 PM
    In order to get a "green padlock" in your web-brower on a Bsoft-App Web Access page, you will need a valid SSL certificate and access your domain by HTTPS address, as exam...
  • How to activate HSTS header and/or OCSP stapling

    07-06-2022 10:29 PM
    A: By default HSTS is disbaled because few customers still accessed  ...
  • Only two users can connect at the same time

    07-06-2022 10:31 PM
    Scenario: Your license allows more than 2 users, however Remote Access allows no more than 2 concurrent connections.1 - Please update Remote Access installation to the latest version, reboot the server and try again. Make ...
  • How to customize WinXshell

    07-06-2022 10:32 PM
    For the right click on Start button, you can customize the list of the displayed features. Open the folder C:\wsession\WinXshell Edit with Notepad the file named WinXshell.lua You will see the display menu list: {"#{@tw...
  • How do I change the port of the web server?

    07-06-2022 10:46 PM
    Open an Admin Tool and click on the Web tile.Then click on the "Manage Web Servers" tile:...
  • How to add a custom HTTP Header

    07-06-2022 10:48 PM
    Some use case might require that Terminal Service Plus web server returns one or more custom HTTP Headers in addition to the standard ones, as example few penetra...
  • Java OpenJDK JRE failed to install

    07-06-2022 10:56 PM
    This happens when Java OpenJDK JRE fails to install by itself. To solve the issue you need to install Java manually: - download Java from here: ...
  • How to bind HTML5 as iframe, call as popup etc.?

    07-06-2022 11:09 PM
    There are two basic ways how you may pass sensitive data to HTML5 client and bind html5.html page into your actual parent page as iframe or call it as popup-tab. The URI ...
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